Privacy Policy
Introduction
This privacy policy describes AVAHOME's approach to data collected from users who access our website at avahome.de or otherwise provide us with personal data.
Processing of your personal data
The processing of your personal data (i.e., all information that could, with reasonable means, allow your identification; hereinafter referred to as "personal data") is necessary for the performance of our contractual obligations to you and for the provision of our services, the protection of our legitimate interests, and compliance with legal and financial regulatory obligations to which we are subject.
By using this site, you agree to the collection, storage, use, disclosure and other uses of your personal data as described in this privacy policy.
We recommend that our users carefully read the privacy policy and use it to make informed decisions.
What information do we collect?
We collect two types of data and information from users.
The first type of information is non-identified and non-identifiable information about one or more users that may be provided or collected through your use of the website (“Non-Personal Data”). We do not know the identity of the user from whom the Non-Personal Data was collected. The Non-Personal Data collected may include your aggregated usage data and technical data transmitted by your device, including certain software and hardware information (e.g., your device's browser type and operating system, language settings, access time, etc.) to improve the functionality of our website. We may also collect information about your activity on the website (e.g., pages visited, online browsing, clicks, actions, etc.).
The second type of information is personal data, i.e., information that identifies a person or can identify them with reasonable effort. This information includes:
Device information: We collect personal data from your device. This information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information about your activity on the website.
Registration information: When you register on our website, you will be asked to provide us with certain details such as your full name, email address or postal address, and other information.
How do we obtain information about you?
We obtain your personal data from various sources:
If you voluntarily provide us with your personal data for registration on our website;
When you use or access our website in connection with the use of our services;
From third-party providers, services and public registers (e.g., traffic analysis providers).
What information do we collect?
We do not rent, sell or share user information with third parties except as described in this privacy policy.
We can use the information for the following:
Communication with you – sending messages about our services, providing technical information and answering your inquiries;
Communication with you and information about our latest updates and services;
Display of advertising when you use our website (more information can be found under “Advertising”);
Marketing of our websites and products (more information can be found under “Marketing”);
Statistical and analytical purposes to improve the website.
In addition to the various uses listed above, we may transfer or share personal data with affiliated companies and subcontractors.
In addition to the purposes stated in this privacy policy, we may share personal data with our trusted third-party providers, who may be located worldwide in various jurisdictions. This is done for the following purposes:
Hosting and operation of our website;
Providing our services to you, including providing a personalized display of our website;
Storage and processing of this data on our behalf;
Providing advertising for you and supporting you in evaluating the success of our advertising campaigns and in re-engaging our users;
Provision of marketing offers and promotional materials in connection with our website and our services;
Conducting research, technical diagnoses or analyses;
We may also disclose information if we believe in good faith that disclosing such information is helpful or reasonably necessary to:
(1) to comply with applicable laws, regulations, legal processes or official requests;
(2) to enforce our policies (including our agreement), including investigating possible violations thereof;
(3) to investigate, detect, prevent or take action against illegal activities or other misconduct, suspected fraud or security problems;
(4) to establish or exercise our rights to defend against legal claims;
(5) To prevent damage to the rights, property or safety of us, our users, you or third parties;
(6) for the purpose of cooperating with law enforcement authorities and/or if we deem it necessary to enforce intellectual property or other legal rights.
User rights
You have the right:
- to obtain confirmation as to whether personal data about you is being processed, as well as to access your stored personal data and other information.
- to receive a copy of the personal data you have voluntarily provided to us in a structured, commonly used and machine-readable format.
- to request the correction of your personal data that is in our possession.
- to request the deletion of your personal data.
- to object to the processing of your personal data by us.
- to request the restriction of the processing of your personal data by us.
- to file a complaint with a supervisory authority.
- Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements.
- If you wish to exercise any of the above rights or obtain further information, please contact our Data Protection Officer (“DPO”) using the contact details provided below: info@avahome.de.
storage
We store your personal data for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of data collected and the purpose of the collection. We take into account applicable requirements and the need to delete outdated or unused information as quickly as possible. In accordance with applicable regulations, we retain records containing personal customer data, account opening documents, communications, and all other data as required by applicable laws and regulations.
We may correct, supplement or remove incomplete or incorrect information at any time and at our sole discretion.
Cookies
We and our trusted partners use cookies and other technologies in our associated services, including when you visit our website or access our services.
A "cookie" is a small text file that a website assigns to your device when you visit it. Cookies are very helpful and can be used for various purposes. For example, they allow you to navigate efficiently between pages, automatically activate certain features, save your preferences, and facilitate faster and easier interaction between you and our services. Cookies are also used to ensure that the advertisements displayed to you are relevant to you and your interests, and to collect statistical data about your use of our services.
This website uses the following types of cookies:
a. “Session cookies”, which are only temporarily stored during a browser session to enable normal use of the system and are deleted from your device after closing the browser;
b. “Persistent cookies”, which are only read by the website, stored on your computer for a specified period and are not deleted after you close your browser. These cookies are used to identify you on repeat visits, for example, to save your preferences for your next login;
c. “Third-party cookies”, which are set by other online services that provide content on the page you are visiting, for example, by external analytics companies that monitor and analyze our web access.
Cookies do not contain information that personally identifies you. However, we can link your personal data to the information stored in and retrieved from cookies. You can remove cookies by following the instructions in your device settings. If you disable cookies, some features of our website may not function properly and your online experience may be limited.
We also use the tool "Google Analytics" to collect information about your use of the website. Google Analytics records, for example, how often users access the website, which pages they visit, and so on. We use the information obtained from Google Analytics solely to improve our website and services. Google Analytics records the IP address assigned to you on the day of your website visit, not your name or other identifying information. We do not combine the information collected by Google Analytics with personally identifiable information. Google's ability to use and share the information collected by Google Analytics about your visits to this website is limited by the Google Analytics Terms of Service and Privacy Policy.
Data collection by third parties
Our privacy policy governs solely the use and disclosure of the data we collect from you. If you share your data with third parties or websites on the internet, their use or disclosure may be subject to different rules. We therefore recommend that you read the terms and conditions and privacy policies of all third-party providers to whom you disclose data.
This privacy policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, including third parties to whom we disclose data in accordance with this privacy policy.
How do we protect your data?
We place great importance on implementing and maintaining the security of the website and your data.
We apply industry-standard procedures and guidelines to ensure the security of the data we collect and store and to prevent the unauthorized use of such data. We also require third parties to comply with similar security requirements as outlined in this Privacy Policy. While we take reasonable steps to protect your data, we cannot be held responsible for the actions of individuals who gain unauthorized access to or misuse our website. We make no express, implied, or other warranty that we will prevent such access.
Data transfer outside the EEA
Please note that some data recipients may be located outside the EEA. In these cases, we will only transfer your data to countries recognized by the European Commission as having an adequate level of data protection, or we will enter into legal agreements that guarantee an adequate level of data protection.
Advertising
We may use third-party advertising technology to show you advertisements when you access the website. This technology uses information about your use of the services to display advertisements to you (e.g., by placing third-party cookies in your web browser).
You can opt out of many third-party advertising networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about the practices of NAI and DAA members and your choices regarding their use of your data, including how to opt out of NAI and DAA member advertising networks, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Advertising
We may use your personal data, such as name, email address, telephone number, etc., either ourselves or through our subcontractors, to send you promotional material about our services that we believe may be of interest to you.
Out of respect for your right to privacy, we offer you the option to opt out of further marketing offers from us in such marketing materials. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.
Please note: Even if you have unsubscribed from receiving marketing emails, we may still send you important emails without giving you the option to unsubscribe. These may include customer service messages or administrative notices.
corporate transaction
We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or sale of assets). In this case, the acquiring company assumes the rights and obligations described in this privacy policy.
Minors
We understand how important protecting children's privacy is, especially online. This website is not designed for or directed at children. Minors are not permitted to use our services under any circumstances without the prior consent or authorization of a parent or guardian. We do not knowingly collect personal information from minors. If a parent or guardian discovers that their child has provided us with personal information without their consent, they should contact us at info@avahome.de.
Updates or changes to this privacy policy
We reserve the right to amend or revise this Privacy Policy periodically. Material changes will take effect upon publication of the revised Privacy Policy. The most recent revision will be displayed in the "Last Updated" section. Your continued use of the platform after notification of such changes on our website constitutes your acknowledgment and acceptance of these Privacy Policy changes and your agreement to be bound by their terms.
Here's how to reach us:
If you have general questions about the website or the data we collect about you and how we use it, you can contact us at info@avahome.de.
AVAHOME
is operated by
REVA Südpfalz GmbH
Steinweilerer Str. 4
76870 Kandel
Tel. 0178 897 2929
info@avahome.de
www.avahome.de
Last updated: May 1, 2025
